Shipping policy

Last updated: 22 July 2026

1. OVERVIEW

Thank you for shopping with Whites Forestry Equipment (“we”, “us”, “our”). This Shipping Policy explains how we process, ship and deliver orders placed on our website for delivery within Australia.

Your rights under the Australian Consumer Law (ACL): If you are an Australian consumer, our goods come with guarantees that cannot be excluded under the ACL. Nothing in this policy limits your statutory rights. This policy applies in addition to, not instead of, those rights.

We do not change shipping terms for orders already accepted without your agreement.

For information about ordering or shipping to any destination outside Australia, please visit our Shipping Outside Australia page.

2. SHIPPING WITHIN AUSTRALIA

2.1 Processing Times

Most in-stock orders ship within 1–5 business days (Monday–Friday, excluding Victorian and national public holidays). If there is a significant delay, back-order or pre-order, we will contact you by email or phone with available options, which may include shipping when available, splitting the shipment, or cancelling the affected item for a refund.

2.2 Methods & Estimated Delivery

  • Australia Post Regular: approximately 3–6 business days
  • Australia Post Express: approximately 2–3 business days
  • Courier: approximately 1–10 business days depending on the delivery location

Delivery timeframes are estimates only and may vary due to the delivery location, carrier delays, weather, public holidays, peak periods or other circumstances outside our reasonable control. If we cannot supply your order within the timeframe advertised, or within a reasonable time where no timeframe is given, you may be entitled to a refund or other remedies under the ACL.

2.3 Rates & GST

Available shipping methods and charges are calculated and shown at checkout. Shipping prices for delivery within Australia include 10% GST.

2.4 PO Boxes, Parcel Lockers & Signature

We ship to PO Boxes and Parcel Lockers using Australia Post. Large, heavy or oversize items may require a physical street address and may require a signature on delivery.

If you request Authority to Leave (ATL), the parcel may be left in a safe place at the delivery address and will be considered delivered at that time. This does not affect your rights under the ACL if goods are lost or damaged before delivery is complete.

2.5 Destinations Outside Australia

Our website currently accepts orders for delivery within Australia only. For current information about ordering, availability or shipping options for any country outside Australia, please visit our Shipping Outside Australia page.

3. PRODUCT-SPECIFIC SHIPPING

3.1 Chainsaw Bars & Chains

  • Chainsaw bars and chains are packed with appropriate protective coverings and secure outer packaging.
  • Long or oversize items may be shipped in separate cartons.
  • Some oversize products may not be available through every carrier or delivery service.

3.2 Maintenance Products

  • Some oils, aerosols, batteries and chemicals may be classified as Dangerous Goods or restricted from air transport.
  • Where a carrier cannot transport a restricted item using the selected service, we may offer an alternative delivery method, contact you for further instructions, or refund the affected item.

3.3 Mills & Large Equipment

  • Large equipment may be shipped in multiple cartons or by freight within Australia.
  • Additional handling, oversize or remote-area charges may apply. Where a charge cannot be calculated accurately at checkout, we will confirm it before dispatch.

4. TRACKING & COMMUNICATIONS

4.1 Shipment Confirmation

You will receive a shipping confirmation email with tracking information once your order leaves our warehouse. Tracking information may take up to 24 hours to become active.

4.2 How to Track

  • Use the tracking link in your shipping confirmation email.
  • Log in to your account on our website.
  • Contact us with your order number if you need assistance.

5. DELIVERY ISSUES & RISK

5.1 Risk of Loss

We are responsible for your order until it is delivered to the delivery address you provided, or left in a safe place where you requested Authority to Leave. After delivery, please ensure the parcel is collected promptly and stored securely.

5.2 Delays

Carrier delays can occur. If your order is not delivered within a reasonable time, contact us so we can investigate and provide available options. Where we are responsible for a failure to deliver within a required or reasonable timeframe, you may be entitled to a remedy under the ACL.

5.3 Incorrect or Incomplete Address

Please check your shipping address carefully at checkout. If an order is returned because the address supplied was incorrect or incomplete, or because delivery could not be completed after reasonable attempts, we may offer to resend the order at your cost or refund the order less the actual freight costs incurred. If the error was ours, we will cover the reasonable cost of correcting it.

5.4 Damaged, Missing or Lost in Transit

If your order arrives damaged, has missing items, is not as described, or appears to be lost in transit, please contact us promptly with your order number and any relevant photos. We will investigate and provide a repair, replacement, refund or other remedy where required under the ACL. Please retain the packaging until we advise otherwise.

6. CARRIERS

We use Australia Post and, where appropriate, carriers such as StarTrack, TNT, Toll, CouriersPlease, DHL and other reputable freight providers. We may select the most suitable carrier and service based on the item size, weight, delivery location, Dangerous Goods restrictions and service availability.

7. PACKAGING

  • Chainsaw bars and chains are packaged with suitable protective coverings.
  • Fragile items receive additional padding and protection where required.
  • We may reuse suitable cartons or packing materials where this does not compromise the protection of the goods.

8. CONTACT

Questions about shipping or a specific order? Please contact us:

Whites Forestry Equipment
PO Box 187, Mirboo North, VIC 3871, Australia
Email: sales@whitesforestry.com

Whites Forestry Equipment is a business of Alphamare Pty Ltd. We share the minimum information reasonably required to process and deliver your order with postal operators, freight carriers and relevant service providers. This may include the recipient’s name, delivery address, email address, phone number, item details and order value. Please refer to our Privacy Policy for further information.